Refund policy
We want you and your little ones to love what you wear. If something isn’t right, here’s how returns work.
Return window
You have 10 days from the day your order is delivered to request a return.
What can be returned
To be eligible, items must be:
- Unworn, unwashed and unused
- In the same condition you received them, with all original tags attached
- In their original packaging
- Returned with your order number or proof of purchase
What can’t be returned
- Sale items
- Gift cards
- Custom or personalized items, including Design Studio orders
How to start a return
- Email us at admin@jirehthreads.com within 10 days of delivery. Include your order number and the item(s) you’d like to return.
- We’ll reply with return instructions and the address to send your package to.
- Ship your item back. Return shipping is paid by the customer, and we recommend a trackable service. Original shipping charges aren’t refundable.
Packages sent back without an approved return request can’t be accepted.
Exchanges and sizing
The quickest way to get a different size or color is to return the original item and place a new order for the one you want. That way you won’t miss out if it sells out while your return is on its way. Not sure about sizing? Check the size chart on each product page, or try our free Size Finder and Kids’ Growth Sizer before you order.
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email admin@jirehthreads.com within 10 days of delivery with your order number and a photo. We’ll make it right with a replacement or a refund. Return shipping is paid by the customer.
Restocking fees
There are none.
Refunds
Once your return arrives, we’ll inspect it and email you to let you know whether it’s approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If more than 15 business days have passed since approval and you haven’t seen your refund, contact us at admin@jirehthreads.com.
Questions?
Email admin@jirehthreads.com or use our contact page. We’re happy to help.
